Contact and support

How to reach a human about the Flowie Exchange API, and what to expect when you do.

Technical support

[email protected] — integration questions, unexpected API behaviour, delivery failures, and questions about country-specific rules.

When reporting a failed request, include the X-Request-Id from the response. Every 4xx and 5xx is captured and can be replayed by that id through the request inspector, which is almost always faster than reconstructing the failure from your own logs.

Security disclosure

[email protected] — vulnerability reports. Please do not open a public issue first. We acknowledge reports and work with reporters on disclosure timing.

Commercial

Pricing, volume commitments, contracts and procurement questions: get-flowie.com/contact. Published pricing lives at get-flowie.com/pricing, and a machine-readable summary at /pricing.md.

Service status

Live status and incident history: flowie.betteruptime.com. Incidents affecting document transmission are posted there before they are mailed out.

Worth checking before you write in

Several classes of question are answered faster by the documentation than by us. The errors reference lists every error code with its cause. The country pages carry mandate rules, formats and deadlines per country. The sandbox lets you reproduce most integration problems against seeded data without touching production or waiting on a reply.

Company

Flowie, Paris, France. More about the API and who operates it: About.